Technology

For login/account issues, please email TechHelp@westportschools.org

Video Tutorial – This is a quick tutorial on the basics for Google Classroom.

Quick tip:

Once you have joined a class go to your calendar for a quick view of assignments. You will see that your class has a calendar on the left side pane. You can check calendars you want to view or uncheck to remove assignments/events from the view.

Please email all requests to: techhelp@westportschools.org

Meet disconnects:

• Check distance from modem/access point (i.e. Spectrum comes in at basement, student is on 3rd floor)

Video is flashing/colored background – You may have accidentally changed to I/R (Infrared) mode.

On the Join Screen or when in a meeting:

• Click the three dots
• Click Settings
• Click Video
• Change to Camera Front (do not select I/R!)

Other video or audio issues – If you are experiencing freezing and/or audio issues, you may need to run an update. (This applies to Windows computers and Chromebooks.)

Please email all requests to: techhelp@westportschools.org

• Below the password field, click “I can’t remember my password” or “Forgot old password?”
• Click “Proceed anyway.”  This will clear the old locally cached data for the user and re-sync new user data from the cloud.

Please email all requests to: techhelp@westportschools.org

To reset power system on Chromebooks, unplug, then hold down the refresh button while pressing the power button for several seconds. Then plug in and turn on.
Please email all requests to: techhelp@westportschools.org

Disable Extensions – 

• Click the three dots on the top right of browser
• Click Settings
• Click Extensions and disable any unnecessary extensions

Reset User Settings - 

• Click three dots on the top right of browser
• Click Settings
• Click Privacy & Security (or search for restore settings)
• Scroll all the way to the bottom
• Click Advanced
• Scroll all the way to the bottom
  • Click Restore settings to their original defaults
  • Click Reset Settings.

Please email all requests to: techhelp@westportschools.org

• Click the menu panel on bottom right
• Click Settings (gear)
• Click About Chrome OS on the left
• Click Check for updates

Please email all requests to: techhelp@westportschools.org

• Where is says “Type here to search” on the bottom left type Check for updates

Please email all requests to: techhelp@westportschools.org