Meet disconnects:
- Check distance from modem/access point (i.e. Spectrum comes in at basement, student is on 3rd floor)
Video is flashing/colored background – You may have accidentally changed to I/R (Infrared) mode.
On the Join Screen or when in a meeting:
- Click the three dots
- Click Settings
- Click Video
- Change to Camera Front (do not select I/R!)
Other video or audio issues – If you are experiencing freezing and/or audio issues, you may need to run an update. (This applies to Windows computers and Chromebooks.)