Westport Community Schools
Troubleshooting

LOGIN

GOOGLE PASSWORD HAS CHANGED

POWER ISSUES

To reset power system on Chromebooks, unplug, then hold down the refresh button while pressing the power button for several seconds.   Then plug in and turn on.
Please contact jkenepp@westportschools.org or jcabral@westportschools.org  or call 774-309-3384.

GOOGLE CLASSROOM

Video Tutorial – This is a quick tutorial on the basics for Google Classroom.

Quick tip:

Once you have joined a class go to your calendar for a quick view of assignments. You will see that your class has a calendar on the left side pane. You can check calendars you want to view or uncheck to remove assignments/events from the view.

GOOGLE MEET

Meet disconnects

Video is flashing/colored background – You may have accidentally changed to I/R (Infrared) mode.

On the Join Screen or when in a meeting:

Other video or audio issues – If you are experiencing freezing and/or audio issues, you may need to run an update. (This applies to Windows computers and Chromebooks.)

Update Chromebooks

Update Chromebooks –

Update Windows

Update Windows –

Reset Chrome User Settings

Disable Extensions – 

Reset User Settings –

For Google Meet issues, please contact jgraham@westportschools.org or call 774-309-3384.

Technology Dept contact info is here.