GOOGLE PASSWORD HAS CHANGED

• Below the password field, click “I can’t remember my password” or “Forgot old password?”
• Click “Proceed anyway.”  This will clear the old locally cached data for the user and re-sync new user data from the cloud.

POWER ISSUES

GOOGLE CLASSROOM

Video Tutorial – This is a quick tutorial on the basics for Google Classroom.

Quick tip:

Once you have joined a class go to your calendar for a quick view of assignments. You will see that your class has a calendar on the left side pane. You can check calendars you want to view or uncheck to remove assignments/events from the view.

GOOGLE MEET

Meet disconnects –

• Check distance from modem/access point (i.e. Spectrum comes in at basement, student is on 3rd floor)

Video is flashing/colored background – You may have accidentally changed to I/R (Infrared) mode.

On the Join Screen or when in a meeting:

• Click the 3 dots

• Click Settings

• Click Video

• Change to Camera Front (do not select I/R!)

Other video or audio issues – If you are experiencing freezing and/or audio issues, you may need to run an update. (This applies to Windows computers and Chromebooks.)

Update Chromebooks

Update Chromebooks –

• Click the menu panel on bottom right

• Click Settings (gear)

• Click About Chrome OS on the left

• Click Check for updates

Update Windows

Update Windows –

• Where is says “Type here to search” on the bottom left type Check for updates

Reset Chrome User Settings

Disable Extensions – 

• Click the 3 dots on the top right of browser
• Click Settings
• Click Extensions and disable any unnecessary extensions

Reset User Settings –

• Click 3 dots on the top right of browser

• Click Settings

• Click Privacy & Security (or search for restore settings)

• Scroll all the way to the bottom

• Click Advanced

• Scroll all the way to the bottom

  • Click Restore settings to their original defaults

  • Click Reset Settings.

For Google Meet issues, please contact jgraham@westportschools.org or call 774-309-3384.